Cazare Mamaia si Oferte Cazare Apartamente Mamaia 2018
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F.A.Q.

Credit card

  1. In order to book a hotel room or accommodation, I need to introduce my credit card information ?

    A: Turo.ro will NOT charge your credit card ever . The payment of your booked stay will be made in accordance with the policies hotel or accommodation specified in " Hotel Policies " both on-line on Turo.ro and also on your confirmed booking letter .
  2. I want to make a booking on Turo.ro but I do not have a credit card. Can I make a booking?

    A : YES , you can make a booking on Turo.ro , but only for those accommodations that require payment by bank transfer. Depending on accommodation policies the amount of the advance can vary . Full details can be found at the hotel policies / accommodation that you are interested .

Booking and confirmation

  1. How can I make a booking on Turo.ro ?

    A : Depending on the policies of accommodations , you have two ways of confirming your booking:
    1. By paying an advance percentage of the stay , established by the hotel policies / apartment:
      • by bank transfer based on the invoice issued automatically when booking in for 48 hours from the time of blocking your stay
      • either directly on the website Turo.ro by credit card, in a completely secure environment

      You will pay for the advance requested directly in the account of the hotel or of the company which manages the accommodation booked

    2. By credit card guarantee - the majority of accommodations not require advance with credit card guarantee only simple guarantee, involving only input your credit card details in order to complete the booking, without blocking or stop any amount of it. Instead , according to the policies of accommodations listed on Turo.ro and on the confirmed booking , they may pre-authorize your credit .
  2. I want to make a booking on Turo.ro but I do not have a credit card. Can I make a booking?

    A : YES , you can make a booking on Turo.ro , but only at those accommodations that require payment by bank transfer. Depending on accommodation policies may vary the amount of the advance . Full details can be found at the hotel policies or accommodation you are interested .
  3. Why at individual accommodation units of type apartment is requesting an advance when booking ?

    A : This type of accommodations poses a much higher risk of failure at the time of check-in tourists .
  4. How can I have the guarantee of confirmation of my booking if I will pay by bank transfer ?

    A : The confirmation of booking is automatically sent via email, immediately after attaching the proof of your advance payment at: rezervari@turo.ro . .
  5. How can I confirm my booking if I have paid by bank transfer?

    A : To confirm a reservation after the advance payment , you must send an email to rezervari@turo.ro with a scanned copy of the payment order from the bank / copy of of the payment by online banking within the period of 48 hours from the booking time .Right away, your reservation will be confirmed and you will receive an email confirmation of the booking with full details of hotel accommodation where you made your reservation. It is very important not to exceed the term of 48 hours, because your reservation will be canceled automatically and you risk the lost of your selected stay .
  6. What is happening if I already paid , but I have not confirmed it in 48 hours ?

    A : Under the booking policy, a booking is confirmed only by attaching the proof of advance payment within 48 hours by Turo.ro. Otherwise, the hotel/ accommodation will not block your stay . In this case , the hotel will try to reserve your the same stay if is longer available or other similar stay , as well as value. If none of these options is not convenient for you, the hotel or accommodation will not repay the advance amount .
  7. How it can be made a special request when I make a booking ?

    A : In order to send your special requirements (eg . Sea view, twin beds) , please specify them in the booking form. Once you have received the booking confirmation email, please contact the hotel / accommodation unit directly to see if your request can be satisfied or not.
  8. Is it possible to make a booking just for few hours by Turo.ro ?

    A :You can not book less than one night. Check the policies of hotels / accommodation units on minimum stay required for a valid booking.
  9. How do I know how many bedrooms has an apartment and how many places can offer ?

    A : In the detailed description of the apartments you will find the number of bedrooms , type of beds available and the maximum number of persons allowed.
  10. Is it possible to make a booking for a group of tourists ?

    A : You can make a booking at both apartments and hotels that mention special conditions for groups. Another solution would be to reserve several apartments in the same area, or more hotel rooms that do not have a special conditions for groups.

Payments

  1. Which are the payment methods on Turo.ro ?

    A : Depending on the policies of accommodations , you have two ways of confirming your booking:
    1. By paying an advance percentage of the stay , established by the hotel policies / apartment:
      • by bank transfer based on the invoice issued automatically when booking in for 48 hours from the time of blocking your stay.
      • either directly on the website Turo.ro by credit card, in a completely secure environment

      You will pay for the advance requested directly in the account of the hotel or of the company which manages the accommodation booked

    2. By  credit card guarantee - the majority of accommodations  not require advance with credit card guarantee only simple guarantee, involving only input your credit card details in order to complete the booking, without blocking or stop any amount of it. Instead , according to the policies of accommodations listed on Turo.ro and on the confirmed booking , they may pre-authorize your credit .
  2. Why some types of individual accommodation units apartment requesting an advance when booking ?

    A : This type of accommodations poses a much higher risk of failure at the time of check-in tourists.
  3. What is happening if I already paid , but I have not confirmed it in 48 hours ?

    A : Under the booking policy, a booking is confirmed only by attaching the proof of advance payment within 48 hours at rezervari@turo.ro. Otherwise, the hotel/ accommodation will not block your stay . In this case , the hotel will try to book thesame stay if is longer available or other similar stay , as well as value. If none of these options is not convenient for you, the hotel or accommodation will not repay the advance amount .
  4. How I pay the equivalent value of the booked stay / remaining payment at check-in ?

    : In most cases , hotels or accommodation units accept payment in cash or another card different from the card you made the booking. Please contact in advance the hotel or accommodation in terms of payment methods accepted at check-in .
  5. The difference in pay is paid when Ckeck -in or Ckeck -out ?

    A : In most cases , hotels , accommodation units require payment in full upon check your stay There are hotels , accommodations which can extract the amount outstanding during or at the end of your stay Please refer to hotel policies and contact it in advance in case of further questions or concerns .

Search for offers

  1. Why I do not find phone number and email of hotels , accommodation units ?

    A : After confirming your booking , you will automatically receive in the e -mail confirmationall the hotel details , e- mail and phone and you can access them permanently into your account automatically created when booking .
  2. How do I find prices for my stay at the hotel or accommodation that interests me ?

    A : Selecting the arrival and departure dates , in the search module in the upper left of Turo.ro , either directly from the availability calendar will automatically display the types of rooms available and the total price of your stay.
  3. Is it possible tu make a booking for a stay on Turo.ro starting today ?

    A : Yes , it is possible for the majority of accommodations and hotels, but please contact Turo.ro offices if you want a booking at one of the apartments . Please carefully fill out your credit card details for bookings in hotels as in the case of a pre-authorization of your credit card by the hotel and the detection of non-compliance will cancel your booking data.
  4. Is it possible to search for a hotel / accommodation by price?

    A : First, it is necessary to input your booking period and clicking " Search" . Immediately below the search box you will be able to filter by different criteria , including by price .
  5. How do I search for hotels in a particular area of ​​interest ?

    A : It is simple , please use the map on the left side of the website.
  6. Where is positioned the hotel or accommodation ?

    A :Inside each offer you can find the button " map " where accommodation will be marked distinctly. After booking confirmation you can review the positioning of the hotel or accommodation unit directly on your booking confirmation e-mail or in your account.
  7. How do I search for hotels or accommodations according to several criteria ?

    A : First, it is necessary to input your stay and clicking " Search" . Immediately below the search box you will be able to filter by different criteria (eg . Number of persons , wifi , pool, own kitchen )

Types of rooms / apartments

  1. We have children . Which accommodation solutions are available?

    A : In the accommodation offer you will find many offers suitable for families with children. Policy for cribs and children is clearly presented in each accommodation offer . You can choose between a hotel room where you are provided extra beds (check hotel policies ), or you can rent the entire apartment (check the maximum number of persons permitted ) . Please note that exceeding the maximum number of persons permitted may incur additional charges .
  2. Is there any difference between a twin and one double room ?

    A : A twin room has two separate single beds and one double room has a double bed .
  3. Is it possible to require an extra bed in the room? When may apply and which will be the additional unit costs ?

    A: If the hotel policy described in the offer submission allows, you can check in the reservation form or you can request it in the field of special requirements. You can contact us to confirm availability before making a reservation.

Rates

  1. What does the rate include?

    : The price includes all the facilities listed on each type of room / apartment basis. In addition, rates include VAT which can vary between 0 %, 9 % , 24 % depending on the type of supply management. Other facilities such as breakfast and other fees are specified in concrete and complete on the presentation page of booking offer of your hotel and also on the confirmed booking.
  2. Prices of accommodation are set per room / apartment or per person ?

    A : All rates on Turo.ro are set per room / apartment per night . In the booking form you will find automatically calculate the total charge for your selected stay.
  3. Breakfast is included in the price ?

    : Please read the details of each offer because this information is clearly stated in the presentation. Where are the specified extra option " breakfast " you can check it in the booking form. All extra options checked will be specified in the booking calculation .
  4. Do I pay at Turo.ro any booking fee ?

    : NO . you do not pay any reservation fee , nor any other fees .
  5. Can I negotiate / request a further discount with Turo.ro ?

    A : Turo.ro offers the best prices for the offers presented by ensuring the best price by hotel or accommodation . As a result, we can not offer further discounts apart from the clear presentation on the website.
  6. Children pay full price or reduced ?

    A : Please check the information in the section " Hotel Policies ", as this is clearly described in each offer . You can contact us prior to your booking to confirm availability of extra beds .
  7. Is it posible to use discount vouchers / coupons discount?

    A : You can use discount vouchers / discount coupons unless they were issued by Turo.ro or its partners . This will be described on the coupon / voucher .
  8. How do I use a coupon ?

    A : If you have a valid coupon code , please enter the code in the section " Coupon Code " in the booking form and click " Save coupon ", then continue filling the forms and finalize the booking.

Policies hotels , accommodation units

  1. What happens if I arrive earlier / later than the specified check- in ?

    A : Usually it is possible your accommodation before the time of check -in . Please contact the hotel or accommodation in advance in order to receive confirmation of this.
  2. What are the check -in and check- out hours of a hotel / accommodation?

    A : The hours of check-in and check-out are specific to each hotel / accommodation . You can find hotel policies in the booking confirmation e-mail or directly on the hotel page presentation.
  3. What should I do if I want to release room / apartment after check- out mentioned ?

    A : You can change the time of check-out only after agreement with hotel/ accommodation according to its policies and availability.
  4. If I want a room for smokers, but I can`t select only one for non-smokers , what can I do ?

    A : If accommodation / hotel does not allow booking rooms for smokers, means that the hotel does not allow smoking in rooms .
  5. Hotels , accommodation units accept pets ?

    A : Please check " Hotel Policies " on your pet.

Cancellation / change of a booking

  1. The booking made ​​by Turo.ro can be changed or canceled?

    A : The cancelation of a booking is made from your account if the cancellation policy of the hotel/ accommodation permits. Please note the cancellation policy of the hotel/ accommodation .
  2. When can I cancel the booking and which are the cancellation fees ?

    A : Cancellation booking Policy varies from one hotel to another . Cancellation policy you can find at the " Hotel Policies ". You will find full details on the booking confirmation e-mail . As the cancellation is made closer to the start date of your stay even cancellation fees are increasing. Please check carefully hotel cancellation policy in case of special offers (ie . Early booking , discounted prices , etc.)
  3. Where to find the cancellation policy of the hotel / accommodation ?

    A : Details of canceling a booking can be found in " Hotel Policies " . Please read carefully the cancellation policies every offer of accommodation you are interested in , because it varies from offers that require payment in advance and offers that requireonly credit card guarantee .
  4. How do I cancel or change a reservation for a special offer ?

    A : Special offers or discounts for non-refundable bookings can not be canceled or modified as they already have special rates low . Please check " hotel policy " because it is likely to be charged if canceled .
  5. How do I know if my booking was canceled ?

    A : After your cancellation , you will be notified by e-mail that your booking has been canceled. Your booking is canceled after a request from either your part or automatically by not paying the advance within 48 hours of booking , for those deals that require the payment of an advance payment by bank transfer or by credit card directly on the website. Please check both your Inbox and Spam / Bulk / Junk . If you did not receive an e-mail canceling the booking , please contact us via e-mail or via the contact form .

Additional facilities

  1. How do I know if the hotel has parking accommodation and which is the rate ?

    A : Parking facilities on costs are mentioned in the " Hotel Policies ". If is specified clearly that it is necessary to reserve a parking space, please contact the hotel/ accommodation immediately after booking confirmation . The contact details of hotel/ accommodation you will find in the booking confirmation email or in your account.
  2. How do I know if the hotel offers shuttle services and what are the charges ?

    : If the hotel accommodation offers shuttle services they are clearly mentioned in " Hotel Policies ". Please contact the hotel/ accommodation immediately after booking confirmation. The contact details of hotel/ accommodation you will find in the booking confirmation e-mail or in your account.
  3. I could I deposit my luggage before check- in ?

    A : If the hotel accommodation has luggage storage space , it is clearly mentioned in " Hotel Policies ". Please contact the hotel/ accommodation immediately after booking confirmation. The contact details of hotel/ accommodation you will find in the booking confirmation e-mail or in your account.
  4. How can I find extra facilities specific for each accommodations/hotel?

    A : In the section " Hotel Facilities " you will find a list of all the facilities and services offered by the hotel /accommodation.

Instructions and directions

  1. Where to find the complete address of the hotel ?

    : Address hotel/ accommodation is specified in the title. You also have the exact address of the location on the booking confirmation e-mail and in your account.
  2. Can I can find instructions on route to the hotel/ accommodation ?

    A : In the booking confirmation letter you will find the GPS coordinates of the location that you can enter in your GPS . In your account you can trace your route to the destination using the module "Getting directions " .

Guest Reviews

  1. How to write and submit a hotel/ accommodation review ?

    A : Via e- mail please write your opinion , but only if you have booked through Turo.ro and you stay at the accommodation in question.
  2. Who can submit a review ?

    A : All travelers who have booked through Turo.ro are invited to submit a review after the end of your stay.
  3. Is it possible to edit a review already submitted ?

    A : It is no longer possible to edit your opinion once you have submitted your opinion.
  4. Why does not appear on Turo.ro my opinion ?

    A : Due to the large number of reviews submitted posting it may take several days.
  5. Turo.ro my opinion may change transmitted if it is negative ?

    A : Turo.ro does not edit any opinion tourists , just check texts sent so they do not contain obscene words . Your opinion will be posted on the website whether it is positive or negative.
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